Help Center

SHIPPING POLICY OVERVIEW

Shipping destinations:

• Our product is warehoused in the US and we ship domestically and internationally with a very quick one day processing time. Depending on time of order placement order processing may even be reduced to same day processing.

Shipping times:

• Domestic orders:
  Standard Shipping: orders take 3-5 business days to be delivered to you and we ship within 1 business day.
  Expedited Shipping: orders take 1-3 business days to be delivered to you and we ship within 1 business day.
• International orders take 5-17 business days to be delivered and we ship within 1 business days. We will choose the best and quickest shipping carrier at the time of order processing.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders of up to three units will have FREE shipping.
• Orders above 3 units will be charged a convenient shipping flat rate depending on your chosen delivery method, unit quantity and destination. Full price will be displayed at checkout.

PAYMENT TERMS

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We accept Shop Pay for easy checkout.

Note that additional exchange fee may apply if your currency is other than US dollars.

REFUND POLICY

Your 100% satisfaction is important for us. We offer a 30-days FULL MONEY BACK Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@barkfix.com with the subject 'Returns' and include your order number, name, contact details and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

INTERNATIONAL TAXATION

NOTE: International Taxation does not apply to domestic US purchases and shipment.

International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

FIND ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS HERE:

• Do you offer a warranty?
  Our barkfix training device has a one year warranty.
  
  

• So how does it work?
  With the push of a simple button our barkfix training device emits an ultrasonic audio signal in the range of 25KHZ which can only be recognized by dogs - it’s completely inaudible to the human ear (audibility limit of 20KHZ).
  
  

• Is this device manually operated or automated?
  This device is operated manually with the push of a button.
  
  

• How do I know the device emits the ultrasonic sound?
  You will hear a quick beep and see a green led light indicator when the device is in action. The green led light and audio signal will stop when you release the button.
  
  

• Is your ultrasonic training device safe?
  Yes, the device is safe for both humans and animals and does not cause any damage whatsoever.
  
  

• How does the device operate?
  The device requires 4x AAA batteries to operate which are included in the purchase so you are ready to go as soon as your purchase arrives.
  
  

• What's the product quality & durability like?
  Our ultrasonic training device has been built with premium materials and the device is FCC certified.
  
  

• What if I have two dogs - one is a barker and the other is not?
  The device has a 5m / 17ft range which allows you to target one specific dog. We recommend to separate both dogs and train specific behaviours with one dog at a time.
  
  

• Does the device work on small and big dogs?
  Yes, the device works with dogs of all sizes. We recommend using the device on dogs  6 months old or older.

• Product Notes:
  1. The product may not be effective on dogs with hearing problems.
  2. We do not recommend it for use on dogs under 6 months.
  3. This device is not intended to provide protection against aggressive dogs.
  4. In order to achieve long-lasting result, please be patient and consistently use the product as a training aid, along with commands and positive reinforcement.
  
  

• Where customers can track their orders?
  You can track your order on the ‘Order Lookup’ page on this website.